November 19, 2008
 
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Support Statistics for the Past Twelve Months
ABELDent is one of the very best clinical and practice management solutions available

ABELDent version offers you enhanced Charting, Security, Recordkeeping and Case Manager features and includes support for our new web integration offering - ABELHealthNet.  ABELSoft also set a new standard for dental software support - we provide support 24/7/365.

Quick Response Time
ABELDent users that require support can leave a message for a call back or enter our Live Answer support queue for their call to be answered by the next available Software Analyst. Over the past twelve months, calls placed during our regular hours were responded to by a Support Analyst in an average of  88 seconds.

 
Fast Problem Resolution
ABELSoft's team of Support Analysts have decades of experience as well as extensive repositories of information to draw on to help them resolve calls quickly and thoroughly. The average resolution time for calls to dental support over the past twelve months was 8 minutes.

 

 

Low Cost Minimize
Great Support doesn’t have to be expensive!  Our flexible support options allow our clients to pay only for the support they require. On average, ABELDent clients require less than ten minutes of support per month. For clients that use our most economical support option, that works out to less than $20 per month.

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