July 30, 2010
 

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Support Support Statistics
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World Class Software. World Class Support.
You can count on our dedicated staff to serve you with the best support in the industry.
We understand that many healthcare professionals work extended hours, so our team
of Support Analysts help you get the most from your investment in ABELMed -
we provide support 24 hours a day, 7days a week.

Quick Response Time
ABELMed users that require support can leave a message for a call back or enter our Live Answer support queue for their call to be answered by the next available Software Analyst. Over the past twelve months, calls placed during our regular hours were responded to by a Support Analyst in an average of under 87 seconds.

Average Speed of Answer in Seconds
 

Fast Problem Resolution
ABEL's team of Support Analysts have decades of experience as well as extensive repositories of information to draw on to help them resolve calls quickly and thoroughly. The average resolution time for calls to medical support over the past twelve months was 13 minutes.

Average Call Length in Minutes
 

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