Some of the Answers below are followed by Related Help Topics that are available in your ABELMed software. Click here for instructions on how to access these Related Help Topics.
To access the Related Help Topics referenced in some of the Answers below, launch your ABELMed software:
- From the Help menu, choose Index.
- Click the Index tab.
- In the blank field, enter the first word of the Related Help Topic.
- Click the down arrow until you find the topic.
- Select the topic.
Click Display to open the topic.
To print a copy for future reference, click the printer icon at the top of the Help window.
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Q. How do I delete or edit reserved time on the Scheduler?
A. Reserved or blocked time can be edited by individual days.
To edit reserved or blocked time:
- Open the Scheduler.
- Press and hold down the key, click the section that you want to edit.
- The blocked time is selected.
- Right-click the selected time.
- Select Edit Blocked Time from the menu.
- The Appointment dialog box opens.
- Edit the information as required.
- Click OK.
To delete reserved or blocked time:
- Open the Scheduler.
- Press and hold down the key, and click the section that you want to delete.
- The blocked time is selected.
- Right-click the selected time.
- Select Delete Blocked Time from the menu.
- When prompted, click Yes.
Related Help Topics
- Deleting blocked or reserved time
- Editing blocked or reserved time
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Q. How do I change the columns in the scheduler?
A. To set which providers are displayed on a column:
- Open the Scheduler.
- Click the Setup > Scheduler Setup from the ABELMed menu bar.
- Click the Parameters tab.
- In the Column Provider field, enter the provider IDs in the order that you want the providers displayed. For example, AABB would have provider AA in column 1, provider BB in column 2.
- Click OK.
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Q. How do I change the column headings?
A. To change the column headings:
- Open the Scheduler.
- Click the Setup button.
- Click the Update Column Headings tab.
- Select the column number that you want to change.
- Enter the new column title in the field.
- Click OK.
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Q. How do I set how many columns I want displayed on a tab?
A. To set how many columns are displayed on a tab:
- Open the Scheduler.
- On the right-hand side, under Columns, enter the column numbers you want displayed, separated by a comma. The numbers represent how many columns are on one tab. For example, entering 123,45 displays columns 1, 2 & 3 on tab 1, and columns 4 & 5 on tab 2.
- Click Save.
Related Help Topics
- Customizing column headings
- Customizing scheduler parameters
- Scheduler Columns tab
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Q. What does the fire symbol on the Scheduler represent? A. The fire symbol is called the fire pit and it used to tag multiple appointments that you want to move to other time slots. For example, if the doctor has cancelled the days appointments. To tag an appointment:
- Open the Scheduler.
- Drag and drop the appointment into the fire pit. The appointment is placed in the Tagged Appointments dialog box. Repeat this step as necessary to tag any other appointments that you want to move.
- Select a new time slot for the appointment.
- Click the fire pit.
- Drag and drop the appointment into the new time slot.
Related Help Topics
- Rescheduling tagged appointment
- Tagging an appointment
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Q. How do I use the keyboard to get around in the ABELMed Appointment Scheduler? A. You can use shortcut keys to get around in ABELMed.
Columns Tab
| Action |
Shortcut keys |
| Add appointment |
Enter |
| Add new patient |
|
| Insert appointment |
Insert |
| New patient appointment |
E |
| Move forward by day |
D |
| Move forward by week |
W |
| Move back by day |
S |
| Move back by week |
Q |
| Open Calendar |
M |
| Read health card |
< td> |
| Reserve time |
|
| Search for an opening |
O |
| Search for next opening |
N
|
| Show patient's appointments |
A |
| Show patient's clinical forms |
Y |
| Show patient's documents |
G |
| Show patient's financial |
F |
| Show patient's lab results |
L |
| Show patient's personal |
P |
| Show patient's prescriptions |
X |
| Show patient's services |
B |
| Update patient |
U |
| Validate health card |
|
| Select an appointment |
|
| Advance appointment state |
> |
| Cancel appointment |
C |
| Change appointment state |
V |
| Delete appointment |
Delete |
| Edit appointment |
Enter |
| Overbook appointment |
|
| Print # of card |
H |
| Print # of form |
J |
| Print # of label |
E |
| Tag appointment |
|
| Select a blocked time section |
(Hold Down the key and click) |
| Delete blocked time |
Delete |
| Edit blocked time |
Enter |
Related Topics
- How to use ABELMed Help
- Short-cut keys Appointment tab
- Short-cut keys Home window
- Short-cut keys Scheduler
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Q. How do I add a supercode?
A. A supercode is a code that represents two or more service codes. It is used as a shortcut to adding more than one
service code when you are creating a bill.
To add a supercode:
- From the Setup menu, choose File Update.
- From the list, select Super Codes.
- Click Add under the list of codes and descriptions.
- Enter the code in the Super Code field and a description in the Description field.
Next, you can now add your service codes.
- Click Add in the Service Codes in the Super Code section.
The Service Code File Update dialog box will open.
- From the master list, select your first service code.
- Click OK.
This will return you to the Super Code dialog box and the service code that you selected will show.
- If required, click Choose a Diag. Code.
The Diagnostic Code dialog box will open. Choose your diagnostic code from the list and click OK.
- If required, enter Premium Charge %, Days Added, # of Services.
- If required, enter the Billing Physician.
Enter the 2 character provider ID used to represent the responsible provider. Note: You must use CAPITAL letters.
- If required, enter the Billing type.
- If required, enter the Type of Code.
For example, O – Ohip, U – Uninsured, etc.
- If required, enter the Service Provider.
- To add your next service code, repeat steps 5-13.
- Click OK, once all your service codes have been entered enter your supercode.
Related Help Topics
- Adding a supercode
- Deleting a supercode
- Editing supercode information
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Q. How do I add a service using a supercode?
A. To add a service using a supercode:
- Open the patient record.
- Click the Services tab.
- Click ADD.
- Enter the supercode in the Service code field.
- Press to move to the next field.
- Complete the remaining information for the services(s).
- Click Save.
Related Topics
- Adding a service
- Adding a supercode
- Services dialog box
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Q. How do I edit a service code?
A. To edit a service code:
- From the Setup menu, choose File Update.
- From the list, select Service Codes to open the Service Code File Update dialog box.
- Select the service code to be edited from the list of service codes. Alternatively, you can type the service code in the field Filter for entries starting with. As you type the list compresses, showing only the codes that fit the letters you typed. Then select the code from the list.
ABELMed fills the remaining fields with information for the selected service code.
- Edit the information as required.
- Click OK to save this information.
Related Help Topics
- Adding a service code
- Deleting a service code
- Editing a service code
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Q. How do I add a referring physician?
A. To add a referring physician:
- From the Setup menu, choose File Update.
- From the list, select Referring Physicians.
- Click ADD.
- In the Physician ID field, enter the referring physician’s six digit identification number. This is also to referred to as the Ohip billing number.
- Enter the doctors last name in the Alias field.
- In the Physician Name field enter the referring doctors full name.
- In the Last Name field, enter the last name.
- If required, enter the rest of the referring physician’s information.
- Click Save.
- Click OK to exit the dialog box.
Related Help Topics
- Adding referring physician
- Deleting referring physician
- Editing referring physician
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Q. Why can’t I see all of the services on the Services tab?
A. To display all of the services, select the All option on the right side of the Services tab.
Related Help topics
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Q. How do I delete a payment?
A. To delete a payment:
- Open the patient’s record.
- Click the Financial tab.
- The financial records will be displayed.
- Right-click the entry you want to delete.
- Select Delete Transaction.
- Click Yes.
Related Help Topics
- Delete a payment
- Delete a writeoff
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Q. How do I mark an invoice for resubmission?
A. If you edit a rejected service from the Services tab (for example, location code or referring physician number or a version code), you must change the information and then mark the invoice for resubmission from the Financial tab.
To mark an invoice for resubmission from the Financial tab:
- Open the patient’s record.
- Click the Financial tab.
- Right-click the invoice that you want to resubmit.
- From the popup menu, select Mark Invoice for Resubmission.
Related Help Topics
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Q. How can I see if a particular invoice was submitted or skipped on submission, etc.?
A. To view the status of an invoice:
- Click the Financial tab of the patient who’s invoice you want to view.
- Select the Just Invoices option. The state of the invoice will be listed under the Description heading. For example, if the service was submitted, you will see Submission under the Description heading.
Related Help Topics
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Q. How do I create a submission file?
A. To create a submission file:
- From the Submission menu, choose Create Submission File.
- Ensure that the Billing Types are OWR.
- Enter a single provider by putting the same provider ID in both fields or leave the default range to pick up all providers. If you are not submitting for a provider, enter the Group number.
- Click OK.
- The system will process the files.
- If you are using EDT, you will get a confirmation message indicating the submission file name and that the submission has been successfully sent to the upload area, click OK. Note: You can now send your EDT files.
- If you use diskette submissions, follow the prompt and insert a floppy disk into drive A and click OK. Note: You can now send your disk via courier.
Related Help Topics
- Ministry of Health Submission dialog box
- Create a submission
- Send the submission
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Q. How do I recopy a submission file? I’ve already created the file but I need to send it to MOH again.
A. To recopy a submission file:
- From the Submissions menu, choose Re-copy Previous File.
- If necessary, select a provider from the Provider name, Provider ID, Group number list.
All the submission files and the dates are displayed on the left side of the window.
- If you want to copy the file to a diskette, select Copy to diskette.
The application will input a checkmark.
- If you want a copy of the submission report, select Print Out.
The application will input a checkmark.
- If you are not using EDT, Insert a diskette into your floppy drive.
- Double click the name of the file that you want to re-copy.
The application will prompt a message that the file has been copied successfully.
Note: You must double-click the name of the file. The file will not re-copy if you double-click the date.
- Click OK.
- If the submission report is displayed on your screen, choose File>Print from the file menu.
- Click OK to close the dialog box.
Related Help Topics
- Recopy Files dialog box
- Recopying a previous file
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Q. How do I process my RA (Remittance Advice)?
A. To reconcile your RA:
If the RA is on a diskette:
- Insert the diskette in you diskette drive.
- Click the Start button on the main toolbar and select Programs.
- From the list of programs, select ABELMed Group.
- From the popup list, select Copy RA disk.
- Click Copy Files.
- Once the files have been copied successfully, click OK.
Your RA file has been copied to the download directory, the next step is to process the RA file.
If the RA is from EDT, download the file and process:
- From the Submissions menu, choose Reconcile.
- Select Make Payments.
This is selected by default, clear this option if you only want the RA report and do not want to post the payments.
- Click OK.
The application will prompt you to process the RA for the selected provider.
- Click Yes.
The Remittance Advice report automatically prints when reconciling a submission.
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Q. How do I re-copy and re-print my RA (Remittance Advice)?
A. To re-copy and re-print the RA:
- From the Submissions menu, choose Recopy Previous file.
- Select the Provider Name/ Provider ID/ Group # from the drop down menu.
- Select Reconciliation Files.
- Double-click on the file name in question.
You will see a message confirming that the file has been successfully copied to the download directory.
- Click OK.
You are not ready to process the RA file.
Related Help Topics
- Recopy Previous File
- Recopy Files dialog box
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Q. How do I install the MOH fee update from diskette?
A. To install the MOH fee update from diskette:
- From the Maintenance menu, choose MOH fee update from diskette.
- Insert the diskette into your floppy drive.
- Click YES to process the diskette; this will update the fees in ABELMed.
Related Help Topics
- Updating the Ministry of Health Fees
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Q. How do I setup EDT for my practice?
A. To set up EDT:
- Call the Ministry of Health EDT Help desk to register your office.
- Call EDT registration 1-800-262-6524.
- Ensure that you have installed the EDT module.
This would have been done when installing updates to your software.
- Ensure that you have a modem installed and connected to an available phone line.
Once you are registered with MOH and have received the registration documents, contact and ABELMed Support analyst for assistance.
Related Help Topics
- Registering for EDT
- Setting up to use EDT
- Setting the EDT options
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Q. EDT is not working, what do I do?
A. Try these steps to get EDT working again:
- Re-set your modem. If you have an internal modem; reboot your computer. If you have an external modem; turn the modem’s power switch off and then on.
- Ensure all connections are secure. Check the connection from the modem to the computer, from the modem to power source and from the modem to phone jack.
- Try sending EDT again later.
- If you try all of the steps above and EDT is still not working, contact a Medical Support analyst for further assistance.
Related Help Topics
- Overview of EDT
- Register with EDT
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