November 19, 2008
 
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Support Statistics for the Past Twelve Months
You can count on our dedicated staff to serve you with the best support in the industry
 
Serving physicians since 1977, we understand that many healthcare professionals work extended hours, so our team of Support Analysts help you get the most from your investment in ABELMed - we provide support 24 hours a day, 7 days a week.

Quick Response Time
ABELMed users that require support can leave a message for a call back or enter our Live Answer support queue for their call to be answered by the next available Software Analyst. Over the past twelve months, calls placed during our regular hours were responded to by a Support Analyst in an average of under 62 seconds.

 
Fast Problem Resolution
ABELSoft's team of Support Analysts have decades of experience as well as extensive repositories of information to draw on to help them resolve calls quickly and thoroughly. The average resolution time for calls to medical support over the past twelve months was 12 minutes.

 

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